Complete Problem:With the XX/XX/2020 devoid of ever implementing Quality Lenders offered all of us a great mortgage loan modification with a principal prevention

Complete Ailment:We dropped at the rear of to my home loan XX/XX/XXXX and you will called Caliber towards XX/XX/XXXX to go over just what my personal choice were to eliminate the fresh default. For each and every XXXX ( worker id XXXX ), I could increase my personal forbearance or apply for losses mitigation and she would send documents to my home. On XX/XX/XXXX XXXX ( employee id XXXX ) stated that my personal deferment arrangement is owed straight back of the XX/XX/XXXX having a home loan fee owed XX/XX/XXXX. I never ever obtained this agreement neither performed We receive any cell phone calls about a possible deferment. With the XX/XX/XXXX, XXXX ( staff member id XXXX ), reported that basically is actually not able to generate a cost next I might need certainly to make an application for loss minimization. I told XXXX our very own difficulty will be fixed therefore we could resume costs XX/XX/XXXX however, XXXX asserted that wasn’t a choice thus i recorded my personal files towards the XX/XX/XXXX. Towards the XX/XX/XXXX a page is actually sent stating my personal request for advice was rejected due to me perhaps not acknowledging this new deferment alternative. My personal mortgage lender pressed me in to plans that we could not adhere to, forcing us to get an option in order to end up being refuted. I have merely then followed the fresh classes away from my mortgage lender and often today be left homeless.

Criticism Facts:

For having the offer complete i must At the that time we had been not able to make walk payments.

Since that time our very own state has changed we would like to take Caliber up on the deal. Since we are able to manage it Quality desires to do a beneficial ( DIL ). In reality the Caliber only has become interested in doing an excellent DIL for many years today. We had been extremely shocked whenever Quality considering us the loan Amendment. Happily surprised. Given that we can afford they we feel they do not require me to Modify the financing. We think the borrowed funds modification promote from the Caliber are a fake bring it knew we could perhaps not pay the money during the time so they really considering they so you can you. Now that we are able to afford they they won’t have to help you us. We think Quality is really in the realtor industry not the loan team. They use the fresh ( DIL ) to accumulate features then offer this new to their aunt team the fresh XXXX XXXX XXXX at a discount then Believe resells they in the a revenue. We believe the fresh new Fed helps make whole so you can Caliber into losings into the loan consequently they are tearing of your own tax Payer to your a major Group peak. You need to take a look at the so it.

Ailment Facts:

Full Complaint:On XX/XX/XXXX bad credit loan in Allenspark, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.